Returns & Exchanges

At VOCLA, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Please ensure that all tags remain attached and hygiene seals are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original designer packaging and secure them in a mailing bag or box to prevent damage during transit.

• 3.
  Ship the Package

  Affix the generated return label to your parcel and drop it off at your nearest authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Refund Processing

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.