Frequently Asked Questions
Everything you need to know about shopping with VOCLA.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item for a refund or exchange?
You can return any unworn item in its original packaging within 30 days of delivery. Please visit our Returns Portal to generate a label and select your preference for a refund or size exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide specific to that brand. We recommend measuring yourself and comparing it to our brand-specific charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Is your packaging discreet?
Yes, we prioritize your privacy. All VOCLA orders are shipped in plain, unbranded outer packaging with a discreet return address.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.